Rules for returning items purchased online
The moment a buyer requests to return the item, the notice time is 24 hours from the receival of the item. The buyer must contact via email address: email@example.com
- In the process of submitting the request must be clear photos of the product, the reason for your request and the discrepancy with the advertised product
- The time to return the response to the customer request will be done within 48 hours (time required to file the complaint and verify the product)
If the received article is different from the one advertised and specified on our website www.mimi.al
Buyer is kindly requested to return the item:
- After receiving the confirmation from Mimi that the product purchased had an irregularity other than the advertised product
- Within a week you should contact a transport company and arrange with them the product return procedure
- The item must be accompanied together with other accompanying elements and in the same form that was at the time of delivery
Item cannot be returned when:
- It is in contradiction with the photos sent by the client at the moment of submitting the request.
- It is not equipped with the accompanying elements that were sent such as: label, invoice, design elements, box, packaging, accompanying gifts, etc.
- If the item is intentionally damaged and contrary to the photos taken by the company Mimi at the time of departure.
After performing these verifications, the customer is compensated in the value of the returned product without including other costs that arise as a result of this action. For further information you will be informed by the customer service after performing the above procedures